Ellie – Virtual assistant librarian

During the lockdown several activities were run:

1. Fairytale online reading
2. Improving online services for books’ lending
3. Implementing a new chatbot service.

All of the new services had significant impact on the library users. According to the users statistic the chatbot service is the one that the library will develop further very carefully. We have an in-depth dive into how Varna Public Library implemented this virtual library assistant and what makes it stand out from other chatbots!